

Services
Helping Businesses Improve the Customer Experience
Digital Presence Services
Your customers don't experience your Google Business Profile, website, and social media as separate pieces.
They experience your business.
When those pieces don't work together, important services can get overlooked, information can become inconsistent, and potential customers may be left unsure about what you offer or what to do next.
I help businesses identify those gaps, improve the customer experience, and create a more intentional and cohesive digital presence.
Digital Presence Audit — Starting at $500
(Includes a written prioritized action plan and personalized video walkthrough.)
Sometimes you don't need someone to take everything over. You just need an outside perspective.
A Digital Presence Audit looks at how your business appears across Google, your website, and relevant social platforms from the perspective of someone discovering your business for the first time.
I look for things such as:
- Conflicting or outdated information
- Services that are difficult to find or understand
- Google Business Profile opportunities
- Website and Google inconsistencies
- Customer-experience friction
- Calls-to-action and next steps
- Missed opportunities across your existing content
Areas where your digital presence may not reflect everything your business actually offers.
You'll receive a prioritized review showing what I would address first, what can wait, and where I see opportunities for improvement.
Best for businesses that want to understand what could be improved before deciding what to do next.
One-Time Implementation — Projects start at $1,500
Already know something needs to change? Or want help implementing the recommendations from your audit?
One-time projects are built around the needs of your business and can range from a focused Google Business Profile cleanup to a larger digital presence alignment project.
Depending on scope, implementation may include:
- Google Business Profile cleanup and optimization
- Service and business information updates
- Website content updates
- Calls-to-action and customer journey improvements
- Social profile alignment
- Project and photo integration
- Review and reputation strategy setup
- Alignment between Google, your website, and social media
- Analytics or conversion tracking setup
Larger projects involving multiple channels or more extensive updates are quoted based on scope.
Best for businesses that want the work completed without committing to ongoing management.
Ongoing Digital Presence Management — Retainers start at $5,000 per month
Your digital presence shouldn't become outdated the moment an optimization project is finished.
Ongoing management is for businesses that want someone keeping an eye on the bigger picture and making sure Google, the website, and social media continue working together intentionally.
Depending on your needs, ongoing management may include:
- Google Business Profile management
- Website content maintenance
- Social media management on agreed platforms
- Review and reputation monitoring
- Service, offer, and business information updates
- Project and photo integration
- Content alignment across platforms
- Customer-experience monitoring
- Monthly performance analysis
- Website and search analytics
- Ongoing recommendations
- Quarterly strategy reviews
The goal is not to create activity simply for the sake of being active.
The goal is to make sure your online presence stays current, clear, cohesive, and aligned with what your business is trying to accomplish.
Retainer pricing varies for businesses with additional locations, platforms, content needs, or more complex digital environments.
Best for businesses that want their digital presence actively managed instead of adding another responsibility to their own plate.
Custom Projects
Not every business fits neatly into a package.
If you need help with a specific part of your digital presence but don't need a full audit, implementation, or ongoing management agreement, we can discuss a one-time project based on what you're trying to accomplish.
Not Sure Where to Start?
That's okay.
We'll talk about your business, what you're currently doing, and what you're trying to improve.
If I think an audit makes sense, I'll tell you.
If you only need a specific project, we'll talk about that.
And if ongoing management would take something off your plate, we can explore that too.
Schedule a free 20-minute consultation to find the right next step for your business.
